Kakao i BizMessage is a service developed by Kakao Enterprise for corporate clients to send various types of messages, including Alim Talk, Friend Talk, SMS, LMS, MMS, RCS, and others, to the end users of KakaoTalk. The service can be implemented using either BizMessage API or BizMessage Agent. Kakao i BizMessage is currently adopted in various fields, such as finance, courier companies, shopping malls, travel agencies, hospitals, and construction fields, and has the following main features:
Efficient communication with customers on various message channels
You can communicate more effectively and actively with customers by selectively utilizing various messaging channels such as KakaoTalk, Text, RCS, NaverTalk, and KakaoPay electronic documents according to messaging purposes and customer preferences.
Enhanced corporate credibility and image
Alim Talk and Friend Talk can be communicated through KakaoTalk, which has a 95% market share of the domestic mobile messenger market. KakaoTalk and RCS can distinguish spam or smishing texts by displaying the brand when receiving messages, which can improve corporate image.
Innovative cost-saving effects with low-cost and priority messaging compared to existing text messages
Messages are automatically sent in the order of the lowest-cost delivery channel (Naver Talk Talk > Alim Talk > RCS > General Text), resulting in cost savings.
Optimized messaging and stable service for customers
Messages are sent depending on the company’s technical environment, such as DB linkage method (using the BizMessage Agent) or API implementation. All messages/data are encrypted to enhance security, and fast response and stable service are promised by the best messaging experts.
Procedure for using the service
Kakao i BizMessage service can be implemented by installing BizMessage Agent or implementing BizMessage API in line with the development environment and service environment of the company. The entire procedures of using the Kakao i BizMessage service is as follows.표BizMessage Implementation Procedures
|Step 1. Service consultation||To consult with the sales team of Kekao Enterprise|
|Step 2. Service agreement||To make a service contract between the partner company and Kakao Enterprise
- to decide whether installing BizMessage Agent or using the BizMessage API
|Step 3. Creating Kakao Channel||To create Kakao Talk channel which is required to use Alim Talk/Friend Talk|
|Step 4. Acquring Agent/API authentication information||To acquire information necessary for BizMessage Agent or BizMessage API integration|
|Step 5. Registering a template||To register a template on the Kakao Enterprise admin page in case of AlimTalk or RCS|
Step 1. Service consultation
To use the Kakao i BizMessage service, start by accessing the Kakao Enterprise Service and technology introduction inquiry site to consult with a Kakao Enterprise sales representative.
Step 2. Service agreement
There are two ways to use the Kakao i BizMessage service: installing BizMessage Agent or using BizMessage API. Through consultation with the sales representative of Kakao Enterprise, before the contract is concluded, you can decide a method which is suitable for your company.표BizMessage Methods
|Installing BizMessage Agent||Only able to send messages in their basic format.
- BizMessage Agent is provided by Kakao Enterprise.
- For details, refer to installing BizMessage Agent
|Using BizMessage API||Able to send customized messages by linking with the interal system of the partner company.
- Able to link with CRM, commerce and logistics system and send customized messages to specific customers.
- For details of making and inspecting, refer to using BizMessage API.
Step 3. Creating Kakao Channel
In order to send messages such as Friend Talk/Alim Talk through the BizMessage service, you need to create a Kakao channel and get approved for a business-purposed channel.
Sign up for the KakaoTalk Channel Manager Center and click the [Create New Channel] button.
그림Click the [Create New Channel] button
Enter information required to create the channel and click the [OK] button.
그림Create the channel표Create the channel
Item Category Required Description ⓵ Profile Profile photo
Upload an image to be displayed on profile
- Recommended Size: 640*640px
- File format: jpg, jpeg, png (Max. 10MB)
The name of the channel
- Up to 20 characters
ID for search
ID to search channels
- Only Korean, English lowercase letters, numbers, and special characters(
_) are allowed.
- No Spacing allowed
- Up to 55 characters
⓶ Additional information Category
Choose a category that contains the channel
If there is nothing wrong with the channel information you entered, click the [Yes, I will open with the information I entered.] button.
그림 Pop-up on channel creation
When the channel is created, click the [Apply for Business Channel] button and the [Apply] button on the Business Channel Application page.
What is a Business Channel?
그림Apply for Business Channel
Enter the information for business channel application and click the [Next] button.
그림Enter your business information
Check the information you entererd and click the [Apply] button.
그림Confirmation of information requested for review
Step 4. Acquring Agent/API authentication information
Acquire information necessary for BizMessage Agent or BizMessage API method from the Kakao Enterprise Admin.표Agent/API 연동 정보 획득
|Installing BizMessage Agent||1. BizMessage Agent installation files(For installation instructions, refer to Installing BizMessage Agent.)
2. Information to login to Kakao BizMessage Site
|Using BizMessage API||1. Basic client information required for API authentication is delivered
- ClientID: Unique ID of the client issued in advance
- ClientSecret: Client Secret of the client issued in advance
2. Information to login to Kakao BizMessage Site
Step 5. Registering a template
Before sending Alim Talk and RCS messages, you must register a template and get approved for the template at the site below.표Register and inspect site
For detailed guides and specifications for each message type and button, please refer to the Appendix. Layout Guide and Message Specs.